Code of Conduct

Global Visas adheres to a strict code of business practice. Through its highly trained staff, it provides timely, accurate, up-to-date and expert advice on immigration law, policy and procedures.

Global Visas’ consultants hold full licenses from the Immigration Advisers Authority (IAA) and are members of the New Zealand Association of Migration and Investment (NZAMI).

Global Visas conducts its business in accordance with the codes of conduct prescribed by these organisations. Clients benefit from the highest standards of knowledge, experience and professionalism.

Competence and Quality of Service

Staff are required to serve the clients in a conscientious, diligent and efficient manner, and to provide the highest quality service at all times.

Communicating clearly and in a timely manner is a fundamental part of that service. Clients are encouraged to contact us at any time by phone or email to ask about the progress of their applications or to clarify or discuss anything that may be causing them concern. 

As a matter of policy we contact clients promptly in writing, often via email, at the following stages:

• When their applications have been lodged
• When we receive acknowledgement that applications have been received by the relevant authority
• With confirmation of any material discussion we have had with the authorities or with the client him or herself
• With any questions raised by the issuing authority during the processing or review of the client’s application
• In the event an application is declined
• Upon approval of the client’s application

 When advising clients, consultants must:

a) Be honest and candid; and
b) Exercise due care; and
c) Never knowingly assist in or encourage any dishonesty, provision of misleading information, or omission of any required relevant information.

Confidentiality and Protection of Clients’ Information

Due to the nature of the work Global Visas is engaged in, one of our top priorities is the safety and security of clients' files, which contain original documents and confidential information.

Global Visas staff are required to keep all information relating to the Company and its clients confidential. Staff are prohibited from directly or indirectly using or disclosing any knowledge or information they may acquire in the course of their professional involvement with Global Visas to any other person for any purpose other than in connection with their employment.

Staff are required to take all reasonable steps to ensure the privacy and security of the clients' confidential information/documents.

 The following procedures and safeguards are in place:

• All client files are kept in locked filing cabinets
• Systems for managing client files and documents have been developed and refined over the 15 years Global Visas has been in business as a professional immigration consultancy firm
• Our city centre premises are fully alarmed and monitored by Matrix Security, http://www.matrixsecurity.co.nz/ one of New Zealand’s top security companies with over 15 years experience protecting Auckland businesses and homes
• Physical security includes barred ground floor windows and reinforced glass
• Fire alarms and sprinklers are installed throughout the building
• Management of IT systems outsourced to specialist company Codeblue http://www.codeblue.co.nz/
• PCs and servers are monitored 24 hours a day with all data backed up daily and copies held off site.